FAQ's
- Set-Up and Use
- How hard is it to set-up your SyberWorks Training Center Learning Management System? How many hours will it take my staff?
- Do I have to send my people through a training program so they can learn how to use your tool?
- How does the training work?
- How much time should I allocate towards maintenance of your LMS in relationship to the other systems we support internally?
- Course Authoring and Development
- Interoperability
- Can the SyberWorks Training Center run content from different publishers using other course development tools other than the SyberWorks Web Author?
- Can the SyberWorks Web Author course development tool be used in other LMS environments?
- How do I know if a product conforms to SyberWorks Training Center specifications?
- Hosting
- Compatibility
- What platforms are compatible with the SyberWorks Training Center Learning Management System(LMS)?
- What browsers are compatible with the STC LMS and the SWA?
- Does your LMS run on other service managers like Apache?
- Does your application work with courses designed with Flash?
- Do you need any other platforms or applications to run SyberWorks Web Audio?
- What platforms do the Seminar Logistics, Online Survey Tool, Mobile Learning, and Skills Module run on?
- How much bandwidth is necessary to run your application?
- Does your LMS support any other existing course library platforms?
- Customer Support
- Functionality
- How many users does the system support?
- What types of interactivity do you support?
- Who and how are courses authorized in the system?
- How easy is it to enable or disable the various features of the STC functionality?
- Can the Seminar Logistics, Online Survey Tool, Mobile Learning, and Skills Modules be run as stand-alone applications?
- Is there any extra programming on my end required to use these features?
- What are your database options?
- Standards
- SyberWorks Compliance
- Security
- Reselling/Partnership Information
Set-Up and Use
- How hard is it to set-up your SyberWorks Training Center Learning Management System? How many hours will it take my staff?
- Setting up the SyberWorks Training Center Learning Management System is easy. Detailed step-by-step installation instructions guide the IT person through the process that takes 3 to 4 hours.
- Do I have to send my people through a training program so they can learn how to use your tool?
- No. The SyberWorks Training Center Learning Management System documentation will guide you through set-up, administration, and reporting. In addition, each page of the training center provides a link to a help file. The help file provides details and guides the user on how to use that area of the system.
- How does the training work?
- Training can be conducted via Web Conference or on site. Most clients find Web conference training to be effective.
- How much time should I allocate towards maintenance of your LMS in relationship to the other systems we support internally?
- It's a good idea for your IT department to budget 2 to 3 hours of maintenance, support, and back ups every 4 months.
Course Authoring and Development
- Do I have to know HTML or have any programming experience to use the SyberWorks Web Author?
- No, you do not need to know any HTML or have any programming or authoring experience.
- How much do you charge to develop an online course?
- This depends upon the content, the question types, and media associated with developing the course. Courses that contain lots of multi-media graphics, intricate, specific sound recordings, and special proprietary images will require more resources and will cost more to produce. Courses that are being converted from straight word documents or PowerPoint presentations with minimal multi-media requirements would cost less. For more information email Bob Goldschneider or call him at 781-891-1999.
Interoperability
- Can the SyberWorks Training Center run content from different publishers using other course development tools other than the SyberWorks Web Author?
- Yes, the SyberWorks Training center is SCORM/AICC compliant so it can run any SCORM/AICC compliant content developed using other course development tools.
- Can the SyberWorks Web Author course development tool be used in other LMS environments?
- No, the SyberWorks Web Author is designed for rapid, e-Learning content development integrated with the SyberWorks Training Center to work with the SyberWorks Training Center Learning Management System.
- How do I know if a product conforms to SyberWorks Training Center specifications?
- As long as the development tool of choice creates SCORM/AICC compliant content, then it will run in the SyberWorks Training Center Learning Management System.
Hosting
- What are the pros and cons of the hosted application model verses a straight purchase and implementation of the product?
- The SyberWorks Training Center Hosted Solution is a great option for organizations that have limited staff resources or desire to focus solely on the core competencies they provide. Our hosted solution provides all the necessary hardware, software and Internet bandwidth, reducing your upfront costs, and speeding project delivery. Your program can ramp up almost immediately because the SyberWorks Training Center Hosted Solution can be configured in a matter of days.
- The SyberWorks Training Center application can be implemented and hosted on your company's servers for Internet, intranet, and extranet use. This option affords you and your company more flexibility when integrating the learning management system into your information technology infrastructure. For more information about the SyberWorks Training Center and SyberWorks Training Center Hosted Solution email Bob Goldschneider or call him at 781-891-1999.
- How does the billing work for a Hosted LMS solution?
- Upon purchasing the SyberWorks Training Center Hosted Solution, you are billed for the set-up of your private campus, and then invoiced appropriately depending upon the usage program you select. For more information email Bob Goldschneider or call him at 781-891-1999
Compatibility
- What platforms are compatible with the SyberWorks Training Center Learning Management System (LMS)?
- The SyberWorks Training Center LMS runs on Windows NT/2000/2003.
- What browsers are compatible with the STC LMS and the SWA?
- The SyberWorks Training Center LMS and the SyberWorks Web Author are compatible with Microsoft's Internet Explorer 4.0 and up.
- Does your LMS run on other service managers like Apache?
- No, the SyberWorks Training Center LMS runs on Microsoft IIS 4.0 or higher.
- Do you need any other platforms or applications to run SyberWorks Web Audio?
- No, SyberWorks Web Audio is plug and play.
- What platforms do the Seminar Logistics, Online Survey Tool, Mobile Learning, and Skills Module run on?
- The Seminar Logistics, Online Survey Tool, Mobile Learning, and Skills Module run on MS SQL Server 6.5/7 for SyberWorks Training Center LMS Enterprise version or MS Access for SyberWorks Training Center LMS Professional version.
- How much bandwidth is necessary to run your application?
- The amount of bandwidth required is dependent upon the type of media being used in the development of the course content and the requirements associated with deploying the SyberWorks Training Center for your e-Learning initiative. For more information please contact Bob Goldschneider at info@syberworks.com, call us at 888-642-7078, or fax us at 781-891-1994.
- Does your LMS support any other existing course library platforms?
- Yes, the SyberWorks Training Center LMS is SCORM/AICC compliant so it can support any existing course libraries that are built SCORM/AICC compliant.
Customer Support
- Where do I find the information for your latest updates on all your products?
- All product updates are located on our SyberWorks Support Campus that can be accessed by customers upon their purchase of the application.
- What are your hours of operation for customer support?
- SyberWorks Customer Support is available 9:00am to 5:00pm EST, Monday through Friday at 888-642-7078 or send an email to Customer Support.
Functionality
- What types of interactivity do you support?
- We support in-line questions, Flash, animated gifs, drag and drop questions, drag and drop learning activities, videos, audio, and more. For more information contact us at 888-642-7078 or send an email to info@syberworks.com
- Who and how are courses authorized in the system?
- Courses are authorized by the various levels of administrators in the SyberWorks Training Center LMS. Site administrators, level administrators, campus administrators, and instructors can authorize courses. There are several ways to authorize courses depending upon the administrator level and add-on modules needed for your learning management system implementation. Course authorizations can be done through user administration, class administration, course administration, and e-Commerce administration.
- How easy is it to enable or disable the various features of the STC functionality?
- It's very simple to enable and disable various features in the SyberWorks Training Center. Instructions are provided in our documentation and help features.
- Can the Seminar Logistics, Online Survey Tool, Mobile Learning, and Skills Modules be run as stand-alone applications?
- No, these add-on modules are designed to run only with the SyberWorks Training Center application.
- Is there any extra programming on my end required to use these features?
- There is no extra programming required.
- What are your database options?
- MS Sequel Server 6.5/7 for the SyberWorks Training Center LMS Enterprise version or MS Access for SyberWorks Training Center LMS Professional version.
Standards
- What does SCORM/AICC compliant mean?
- SCORM stands for Sharable Courseware Object Reference Model (SCORM), which is a set of specifications that, when applied to course content, produces small, reusable e-Learning objects. A result of the Department of Defense's Advanced Distributed Learning (ADL) initiative, SCORM-compliant courseware elements are easily merged with other compliant elements to produce a highly modular repository of training materials.
- AICC standards apply to the development, delivery, and evaluation of training courses that are delivered via technology. AICC stands for the Aviation Industry CBT [Computer-Based Training] Committee (AICC), which is an international association of technology-based training professionals that develops training guidelines for the aviation industry.
- What does Section 508 compliant mean?
- Americans with Disabilities Act Section 508 requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), Federal employees with disabilities have comparable access to and use of information and data as Federal employees who have no disabilities, unless an undue burden would be imposed on the agency.
- Section 508 also requires that individuals with disabilities who are members of the public seeking information or services from a Federal agency have comparable access to and use of information and data as the public without disabilities, unless an undue burden would be imposed on the agency.
- Although Federal agencies have an explicit statutory obligation to make all EIT that they develop, maintain, or use compliant with Section 508, the current emphasis is on newly procured EIT because it is the category that is explicitly enforceable by legal action. It should be noted, however, that other Federal regulations and guidelines (e.g., Section 501 and Section 504 of the Rehabilitation Act) require equal access for individuals with disabilities. Therefore, Federal agencies are required, upon request, to provide information and data to individuals with disabilities through an alternative means of access that can be used by the individuals.
SyberWorks Compliance
All e-Learning projects awarded to the SyberWorks Corporation through the GSA comply with the Americans with Disabilities Act Section 508 (36 CFR Section 1194 accessibility standards), unless specifically waived by the procuring agency.
Security
- How secure is the data hosted in the application? Do you have any back up measures in place to protect my company's data?
- The SyberWorks hosting architecture and operational policies are designed for security, performance, data protection, and rapid disaster recovery. For more information see SyberWorks Hosting Environment.
Reselling/Partnership Information
- Where can I find information on becoming a reseller or partner?
- Information on our reseller program can be found on the SyberWorks web site. For more information please contact Bob Goldschneider at info@syberworks.com, call us at 888-642-7078, or fax us at 781-891-1994.
