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FAQ's

Set-Up and Use

How hard is it to set up your SyberWorks Training Center Learning Management System/Learning Content Management System? How many hours will it take my staff?
Setting up the SyberWorks Training Center LMS/LCMS is easy, but it requires IT-level skills and system-access privileges. Detailed step-by-step installation instructions will guide your IT person through the process, which takes about 3 to 4 hours.

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Do I have to send my people through a training program, to learn how to use your tool?
Some free training is included with the system purchase, and we highly recommend that new customers take advantage of it! Beyond that, the SyberWorks Training Center documentation provides many more details about system set-up, administration, and reporting.

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How does the training work?
Customer training can be conducted via Web Conference or on-site. Most clients find Web conference training to be effective.

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How much time should I allocate to maintain the LMS/LCMS, in relation to the other systems we support internally?
It’s a good idea for your IT department to budget 2 to 3 hours for maintenance, support, and database back-ups, at least every 4 months.

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Course Authoring and Development

Do I have to know HTML or have any programming experience to use the SyberWorks Web Author (SWA)?
No, you do not need to know any HTML or have any programming or authoring experience.

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Can you convert a Word document, PowerPoint presentation, or Flash file into online training?
All three types of files can be used as source materials for courses created through the SyberWorks Web Author tool. Word documents are the standard input for Web Author. PowerPoint presentations also can be used in online training once they are converted to Flash files (using the free iSpring tool available with Web Author). And Flash files can be inserted in courses through Web Author. In addition, any type of browser-supported file can be directly converted into online training by loading it into the LMS/LCMS system as a Course Type of OTHER (which in newer versions of the software, is called HYBRID).

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How much do you charge to develop an online course?
This depends upon the content, the question types, and media associated with developing the course. Courses that contain lots of multi-media graphics, intricate sound recordings, and proprietary images will require more resources and cost more to produce. Courses that are being converted from straight Word documents or PowerPoint presentations, with minimal multi-media requirements, would cost less. For more information, call 888-642-7078.

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Interoperability

Can the SyberWorks Training Center run content from different publishers, using course development tools other than SyberWorks Web Author?
Yes, the SyberWorks Training center LMS/LCMS is SCORM/AICC-compliant, so it can run any SCORM/AICC-compliant content developed using other tools.

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Can the SyberWorks Web Author course development tool be used in other LMS/LCMS environments?
No, SyberWorks Web Author is designed to rapidly develop e-Learning content and convert it for delivery only through the SyberWorks Training Center LMS/LCMS.

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How do I know if a product is compatible with the SyberWorks Training Center?
If the development tool of choice creates SCORM/AICC-compliant content, then this content will run in the SyberWorks Training Center LMS/LCMS.

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Hosting

What are the pros and cons of the hosted application model verses a straight purchase and implementation of the product?
The SyberWorks Training Center Hosted Solution is a great option for organizations that have limited staff resources, or that want to focus solely on their core competencies. Our hosted solution provides all the necessary hardware, software, and Internet bandwidth, reducing your upfront costs, and speeding project delivery. Your program can ramp up almost immediately, because the SyberWorks Training Center Hosted Solution can be configured in a matter of days.
The SyberWorks Training Center application can be implemented and hosted on your company’s servers for Internet, intranet, and extranet use. This option affords you and your company more flexibility when integrating the LMS/LCMS into your information technology infrastructure. For more information, call 888-642-7078.

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How does the billing work for a Hosted LMS/LCMS solution?
Upon purchasing the SyberWorks Training Center Hosted Solution, you are billed for the set-up of your private campus, and then invoiced appropriately depending upon the usage program you select. For more information, call 888-642-7078.

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Compatibility

What platforms are compatible with the SyberWorks Training Center LMS/LCMS?
The SyberWorks Training Center LMS/LCMS runs on Windows 2000/2003 Server operating systems.

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What browsers are compatible with the STC LMS/LCMS and the SWA?
The SyberWorks Training Center LMS/LCMS and the SyberWorks Web Author are compatible with Microsoft’s Internet Explorer 6.0/7.0 or Mozilla FireFox 3.x or higher.

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Does your LMS/LCMS run on other service managers like Apache?
No, the SyberWorks Training Center LMS/LCMS runs on Microsoft IIS 5.0 or higher.

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Does your application work with courses designed with Flash?
Yes.

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On which database platform do the Class Logistics, Online Survey, Mobile Learning, Competency Management, e-Commerce, and SOP Automation tools run?
They run on Microsoft SQL 2000/2005 database management systems.

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How much bandwidth is necessary to run your application?
The amount of bandwidth required depends on the type of media being used in the development of the course content, and on the requirements associated with deploying the SyberWorks Training Center for your e-Learning initiative. For more information, call 888-642-7078.

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Does your LMS/LCMS support any other existing course library platforms?
Yes, the SyberWorks Training Center LMS/LCMS is SCORM/AICC-compliant, and supports any existing course libraries that are SCORM/AICC-compliant.

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Customer Support

Where do I find information about your latest updates on all your products?
All product updates are located on our secure SyberWorks Support Campus, which can be accessed by customers when they purchase our LMS/LCMS application.

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What are your hours of operation for customer support?
SyberWorks Customer Support is available 9:00 am to 5:00 pm EST, Monday through Friday at 888-642-7078 or send an email to Customer Support.

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Functionality

How many users does the system support?
The LMS/LCMS application can support an unlimited number of users. Some of our customer campuses currently support more than 10,000 users!

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What types of interactivity do you support?
We support in-line questions, Flash animations, animated GIFs, drag-and-drop questions, active images, graphical-select questions and learning activities, animated web demonstrations, video, audio, and more. For more information, call 888-642-7078.

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How are courses authorized in the system, and who does it?
Courses are authorized by the various levels of administrators in the SyberWorks Training Center LMS/LCMS. Site administrators, level administrators, campus administrators, campus registrars, and instructors can authorize courses. There are several ways to authorize courses, depending upon the administrator level and the add-on modules needed for your implementation. Course authorizations can be done through the system’s User, Class, Course, and e-Commerce administration menus.

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How easy is it to enable or disable the various features of STC functionality?
It’s easy to enable and disable many features of the SyberWorks Training Center LMS/LCMS. Instructions are provided in our documentation.

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Can the Class Logistics, Online Survey, Mobile Learning, Competency Management, e-Commerce, and SOP Automation tools run as stand-alone applications?
No, they are designed to run only with the SyberWorks Training Center LMS/LCMS application.

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Is any extra programming on my end required to use these features?
No extra programming is required to use any software that is shipped to you. Additional programming may be required if you want to customize or alter the system’s default functions and behaviors.

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What are your LMS/LCMS system’s database options?
Microsoft SQL 2000/2005.

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Standards

What does SCORM/AICC-compliant mean?
SCORM stands for Sharable Courseware Object Reference Model (SCORM), which is a set of specifications that, when applied to course content, produces small, reusable e-Learning objects. A result of the Department of Defense’s Advanced Distributed Learning (ADL) initiative, SCORM-compliant courseware elements are easily merged with other compliant elements to produce a highly modular repository of training materials.
AICC standards apply to the development, delivery, and evaluation of training courses that are delivered via technology. AICC stands for the Aviation Industry CBT [Computer-Based Training] Committee (AICC), which is an international association of technology-based training professionals that develops training guidelines for the aviation industry.

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What does Section 508-compliant mean?
Americans with Disabilities Act Section 508 requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), Federal employees with disabilities must have comparable access to, and use of, information and data as do Federal employees who have no disabilities, unless an undue burden would be imposed on the agency.
Section 508 also requires that individuals with disabilities who are members of the public seeking information or services from a Federal agency must have comparable access to, and use of, information and data as do the public without disabilities, unless an undue burden would be imposed on the agency.
Although Federal agencies have an explicit statutory obligation to make all EIT that they develop, maintain, or use compliant with Section 508, the current emphasis is on newly procured EIT, because it is the category that is explicitly enforceable by legal action. It should be noted, however, that other Federal regulations and guidelines (e.g., Section 501 and Section 504 of the Rehabilitation Act) also require equal access for individuals with disabilities. Therefore, Federal agencies are required, upon request, to provide information and data to individuals with disabilities through an alternative means of access that can be used by the individuals.

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SyberWorks Compliance

All e-Learning projects awarded to the SyberWorks Corporation through the GSA comply with the Americans with Disabilities Act Section 508 (36 CFR Section 1194 accessibility standards), unless specifically waived by the procuring agency.

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Security

How secure is the data hosted in the application? Do you have any back-up measures in place to protect my company’s data?
The SyberWorks hosting architecture and operational policies are designed for security, performance, data protection, and rapid disaster recovery. For more information, call 888-642-7078.

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Reselling/Partnership Information

Where can I find information on becoming a reseller or partner?
Information on our reseller program can be found on the SyberWorks web site. For more information please contact Bob Goldschneider at info@syberworks.com, call us at 888-642-7078, or fax us at 781-891-1994.

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SyberWorks, Inc.
781-891-1999
info@syberworks.com

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