Does your LMS/DMS support any other existing course library platforms?
Yes, the SyberWorks Training Center LMS/DMS is SCORM/AICC-compliant, and supports any existing course libraries that are SCORM/AICC-compliant.
Can you convert a Word document or PowerPoint presentation into online training?
Yes! These types of files can be used as source materials for courses created through the SyberWorks Web Author tool. Word documents are the standard input for Web Author. PowerPoint presentations also can be used in online training once they are converted to Flash files (using the free iSpring tool available with Web Author). And Flash files can be inserted in courses through Web Author. In addition, any type of browser-supported file can be directly converted into online training by loading it into the LMS/DMS system.
How much time should I allocate to maintain the LMS/DMS, in relation to the other systems we support internally?
It’s a good idea for your IT department to budget 2 to 3 hours for maintenance, support, and database back-ups, at least every 4 months.
Do I have to send my people through a training program, to learn how to use your tool?
Some free training is included with the system purchase, and we highly recommend that new customers take advantage of it! Beyond that, the SyberWorks Training Center documentation provides many more details about system set-up, administration, and reporting.
How hard is it to set up your SyberWorks Training Center Learning Management System/Learning Content Management System? How many hours will it take my staff?
Setting up the SyberWorks Training Center LMS/DMS is easy, but it requires IT-level skills and system-access privileges. Detailed step-by-step installation instructions will guide your IT person through the process, which takes about 3 to 4 hours.
What are the pros and cons of the hosted application model verses a straight purchase and implementation of the product?
The SyberWorks Training Center Hosted Solution is a great option for organizations that have limited staff resources, or that want to focus solely on their core competencies. Our hosted solution provides all the necessary hardware, software, and Internet bandwidth, reducing your upfront costs, and speeding project delivery. Your program can ramp up almost immediately, because the SyberWorks Training Center Hosted Solution can be configured in a matter of days.
The SyberWorks Training Center application can be implemented and hosted on your company’s servers for Internet, intranet, and extranet use. This option affords you and your company more flexibility when integrating the LMS/DMS into your information technology infrastructure.
What are your hours of operation for customer support?
SyberWorks Customer Support is available 9:00 am to 5:00 pm EST, Monday through Friday at 888-642-7078 or send an email to Customer Support.
How are courses authorized in the system, and who does it?
Courses are authorized by the various levels of administrators in the SyberWorks Training Center LMS/DMS. Site administrators, level administrators, campus administrators, campus registrars, and instructors can authorize courses. There are several ways to authorize courses, depending upon the administrator level and the add-on modules needed for your implementation. Course authorizations can be done through the system’s User, Class, Course, and e-Commerce administration menus.
What does SCORM/AICC-compliant mean?
SCORM stands for Sharable Courseware Object Reference Model (SCORM), which is a set of specifications that, when applied to course content, produces small, reusable e-Learning objects. A result of the Department of Defense’s Advanced Distributed Learning (ADL) initiative, SCORM-compliant courseware elements are easily merged with other compliant elements to produce a highly modular repository of training materials.
AICC standards apply to the development, delivery, and evaluation of training courses that are delivered via technology. AICC stands for the Aviation Industry CBT [Computer-Based Training] Committee (AICC), which is an international association of technology-based training professionals that develops training guidelines for the aviation industry.
How secure is the data hosted in the application? Do you have any back-up measures in place to protect my company’s data?
The SyberWorks hosting architecture and operational policies are designed for security, performance, data protection, and rapid disaster recovery.